Customer Testimonial

Treating People with Respect (Customer Care)

To enable participants to interact confidently with people from diverse backgrounds, cultures, beliefs and abilities in order to deliver a responsive, appropriate and accessible service to customers.

Workshop Outcomes – at the end of this practical workshop, participants will:

  • Appreciate that treating people with respect is about valuing difference.
  • Understand the need for an awareness of differences relating to race, gender, disability, sexual orientation, faith and age.
  • Have examined a number of diversity and equality issues through the use of case studies, practical activities and discussion.
  • Be aware of the impact of behaviour and language in interacting positively and respectfully with people from different backgrounds, cultures, beliefs and abilities.
  • Have considered how they can apply their increased awareness of diversity and equality to improve customer care.

Suitable for: This workshop is suitable for anyone involved in any kind of customer interaction.

Duration:  4 hours