Website and Data privacy policy

TW Associates UK Ltd is committed to ensuring that your privacy is protected and this privacy policy sets out how we (TW Associates UK Ltd) uses and protects any information that you provide us with when you conduct business with our company.

TW Associates UK Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

What we collect?
We do not collect any information via our website. All client contact information has been willingly provided by you or your employer.

What we do with the information we retain?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping for the purpose of providing goods and services to you or your organisation.
  • We may use the information to improve our products and services.
  • From time to time, we may also use your information to contact you for feedback on services we have provided for you.

Where do we store the information we gather?
Internal server located at TW Associates HQ.

Data related to current clients of TW Associates UK Ltd is stored on an internal server which is protected by password access (for both the server and individual user accounts) and a firewall. To maximise security, we apply software patches and security updates within 72 hours of each becoming available.

Survey Monkey
For the purposes of collecting feedback on services we provide, TW Associates UK Ltd utilise Survey Monkey software. We have checked and are satisfied that Survey Monkey is also committed to the security of data and to GDPR laws.

Security and Protection.
Our website utilises a Secure Socket layer (SSL) to protect information in transit and is kept up to date (software) at all times to maximise security and protect your data.

Cookies.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser
setting to decline cookies if you prefer.

Google analytics.
When someone visits www.twassociates.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Who can access my data?
Data stored on TW Associates UK Ltd servers may be accessed only by TW Associates Directors and/or employees and used for the purposes of providing goods and services – the day to day requirements in working with any client.

Who do I contact if I want my data removed?
If you would like us to remove your data, please contact:
Richard Thomson, Senior Partner at: r.thomson@twassociates.co.uk